Frequently Asked Questions
Everything you need to know about building your dream home with Brick.
What is the standard shipping timeframe for furniture items?
Most of our standard furniture pieces ship within 5-7 business days. Larger freight items, such as sofas and dining tables, typically arrive within 2-3 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-refundable.
Are your wood products sustainably sourced?
At Brick, we prioritize sustainability. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases, allowing you to pay over time.